It’s great when a client gives you a lot of time to prepare an order, but we’ve all been in situations where rush orders come in and you need to get something out very quickly.
Expand Experts Joe Dunn and Chris Bonney, Expand Account Executives from our Stratford, CT location understand the process of getting orders out on time.
Below, Joe and Chris share tips on how to provide a faster response time…
Providing a Fast Response Time for your Clients – Joe Dunn
Hi, I’m Joe! At Expand, we strive to get our resellers the information that they need to provide their clients in a fast, effective way. A great way to do this is with pre-made email templates. Often times clients don’t know exactly what display they need and providing them with options makes the process a lot smoother. An email with pictures, pricing, product information and production times gives your clients all the information they need without the unnecessary back-and-forth.
A common request I receive from resellers is, “My client needs a 33” x 78” roll up banner. What are the prices?”. Instead of going back and forth between myself and the reseller, and then the reseller and their client, providing a template like the one below shows the client a “Good, Better, Best” selection that they can choose from:
Now the client has all the information they need without having to send a million emails trying to figure out the one product that best suits their needs!
Click here to read my previous post about helping customers visualize before they buy.
Providing a Fast Response Time for your Clients – Chris Bonney
Hi, I’m Christopher Bonney – Chris for short! As Joe explained above, it’s important to get information to your resellers in a timely manner, so that they can also get it to their clients in time. One of the ways Expand makes sure that happens is by having strong communication between our different departments. (Click here to read my previous post about how we have many different departments that work together to ensure that your project gets out on time.)
Just recently, we had a situation where an order from one of my clients came in on a Friday and the due date was that following Monday. Knowing that we needed to get it done quickly, our graphics and production team got right on it! The artwork was proofed within 30 minutes, and after the client approved the artwork proof our California warehouse printed and shipped it to make sure it got to their location on time. The banners made it to the show in time and looked amazing!
We will always try to meet your delivery needs. – Our normal production times are published on our website.
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