Expand Tips from the Experts: Take Advantage of Expand’s 5 Star Quality Service

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Chris Bonney, Expand Account Executive,  christopher.bonney@expandmedia.com

Hi, my name is Chris Bonney and I’m an Account Executive at Expand.

I used to work in the Customer Service department and I recently transitioned to Sales. Through my experience working with all different departments at Expand, one thing that stands out is how each department offers 5 Star Quality Service.

Read my post for “Expand: Behind the Scenes”. To further explore where Expand can partner with you, please contact us. We’re here to help you close sales! 


Expand Behind the Scenes: 5 Star Customer Service

Expand is here to make you look good. We have many different departments that work together to ensure that your project gets out on time.

5 Departments = 5 Stars:

1. Customer Service star
Expand’s commitment is to provide an Awesome Customer Experience. Call the Customer Service Department with any quoting or product questions.

  • We have a full Customer Service team dedicated to answer all your questions and help you with all of your Expand needs.
  • You can reach any of our Customer Service Account Managers Monday through Friday between the hours of 8:00a.m. and 8:00p.m. EST.
  • We can provide you with pricing right away on basic products or within one business day on more complex setups.

“People prefer when a person picks up the phone instead of automated system. Customers will never forget that human interaction and how you made them feel”.

-Erica, Customer Service Account Manager at Expand

You can also place an order through the Expand Online Store or our Quick Order Form

2. Design star 
Our design department creates actual renderings, using CAD software, to show what your display will look like. You can also create your own renderings for your customers using Expand’s DisplayBuilder rending tool:

  • Provides 3-D renderings of our displays that you can fit your client’s artwork and logos to – Lets them visualize what you’re offering.
  • Can move around the display on their computer and see it from all angles!
  • You can even add your logo to the top – instead of Expand’s

egf-gif-in-display-builder

Click here to watch a video on how to use the Display Builder

“Visual representation through renderings is the best way to communicate the form and function of a design to anyone.”

-Ryan, Industrial Designer at Expand

3. Graphics/ Preflight star
Our graphics department preflights all artwork that you submit to ensure accuracy.

  • We will send you an e-proof of your artwork within 24 hours.
  • Your Customer Service Account Manager will send an updated order confirmation with a promised ship date after the e-proof has been approved via email.

“We strive for quality and accuracy every time.”

-Melissa, Graphics Production Supervisor at Expand

If you have any special requirements, please let us know. We are happy to provide you with custom templates ahead of time!

4. Production star
After your order and artwork have been approved by you, our production department works to ensure that your order will get out on time:

  • If a job needs a quick turnaround, we work to meet those demands with no rush fees.
  •  Photos of the print setup can be provided.

“Our quality control process is our #1 priority to ensure complete customer satisfaction.”

-Jason, Production Coordinator at Expand

5. Shipping & Storage star

Shipping:

  • We ship with UPS but can ship on your UPS or FedEx account if you prefer. Courier shipping can also be arranged.
  • We have 2 different shipping locations: one in Connecticut and one in California, which keeps shipping costs low and time in transit to a minimum.
  • We can also ship from our Swedish location for orders going to Europe, Africa or Asia.

office_locations_5

Storage:

  • Every customer has specific needs – Expand understands and adjusts to their special needs and requests.
  • Ideally located East and West Coast warehouses
  • Inventory management based on barcoding and industry specific knowledge
  • Large inventory of replacement parts
  • In house bi-coastal graphics production for new or replacement graphics

“We strive for accuracy and professionalism in all items we pick, pack and ship. From small parts to truckloads”.

-Dustin, Warehouse Manager at Expand


Remember, Expand is here to help you close sales. Our 5-Star Team is here to help you get your project out on time! – Partner with Expand and we’ll make you look good!

 Contact us to learn more about how Expand can meet your needs >>

Click here for More Expand Tips from the Experts >>


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One thought on “Expand Tips from the Experts: Take Advantage of Expand’s 5 Star Quality Service

  1. Pingback: Expand Tips from the Experts – Tips for Fast Response Times | Expand International US

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