Ensuring Quality in Our Manufacturing Process

Jari Kekkonen, CTO at Expand International

At Expand, we design and manufacture the majority of our products in-house at our own ISO 9001 certified manufacturing facility.

The Expand corporate office is located in Stockholm, Sweden with sales offices in the U.S., U.K., France and Germany. We have manufacturing in U.S., Sweden and China.

We met up with Jari Kekkonen, Chief Technology Officer (CTO) at Expand International, to get more details.

Read our Expand Blog Post for our Q & A session with Jari …

Q: Can you tell us a little about the history of Expand’s manufacturing facilities? 
A: We started the manufacturing of portable displays in Sweden in the early 1980’s and in the U.S. and China in 2001. From the very beginning, we had a strong focus on the quality aspect of what we were producing. In fact, the main reason that we started on a small scale was so that we could spend more time focusing on quality.

Q: What kind of productions capacities/capabilities do the factories have?
A: The manufacturing facility in China does mostly display hardware. We do a wide range of machining, hole punching, welding, bending, extrusion, etc. We focus on quality control, both for parts coming in and of course also the products being shipped out. The entire operation is built around quality assessment at all stages, choice of material, production, testing and delivery.

iso-goldQ: Can you explain what it means to be ISO 9001 Certified?

A: Being ISO 9001 Certified means following routines and processes that adhere to a certain set of fundamentals. For over ten years, Expand has been certified with an ISO 9001 Certificate, which contains a list of fundamental requirements for quality management systems.

At Expand, we take our ISO certification very seriously and make sure to follow everything listed in the certificate at all times. Many companies are not doing that. Just because you have a ISO 9001 certificate, doesn’t mean that you are following it.

At Expand, we make sure to follow all of the criteria listed in the certificate.

Q: How is this beneficial to Expand resellers and users?
quality-2A: For Expand, quality equals customer satisfaction. This requires that the whole experience – the product, service, information and contact with our dealers and users is first class! When you order from us, you know that you’ll get a certain quality in the product. Also, if you buy from us again, you’re guaranteed that your next order will be of the same excellent quality.

Some manufacturers do not guarantee consistent sizes or layouts, which means that they can’t control it. At Expand, we can guarantee consistency for you every time. This has been greatly appreciated by our customers, who continue to come back to us. Many have been with us for decades.

Q: Can you discuss the safety policies?
A: We are continuously reviewing safety in all of our operations. We have a safety inspection twice a month. We also have reviews of all possible safety issues with our products when they are in the design phase.

Q: Any new plans for the factory? 
A: For 2017, we will focus on what possibilities we have to further improve our processes. We are continuously looking for improvement and we have monthly meetings where we review new ways to do it on both a lower level and on a higher level.

Download Expand’s ISO 9001 Certificate >>

Learn more about Expand’s Commitment to Quality >>

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